Privacy Policy

1. Introduction

Quid ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully. By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

Lawyer Users:

• Name, email address, phone number
• Professional credentials (Supreme Court Number, bar admission, law firm details)
• Practice areas and specializations
• Profile photo and biography
• Payment and banking information for disbursements
• Consultation rates and availability preferences
• Communication preferences and settings

Client Users:

• Name, email address, phone number
• Payment information (credit/debit card details)
• Legal matter descriptions and consultation details
• Documents uploaded for review

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (country, city, time zone)

2.3 Consultation Data

• Video and audio recordings of consultations (with consent)
• Chat transcripts and messages
• Consultation duration and timestamps
• Documents exchanged during consultations
• Billing and payment transaction records

3. How We Use Your Information

3.1 Primary Uses

• Facilitate booking, scheduling, and payment for legal consultations
• Process payments, authorization holds, and disbursements
• Provide video/audio consultation infrastructure
• Track consultation time for metered billing
• Send notifications, reminders, and receipts
• Verify lawyer credentials and professional standing
• Enable WhatsApp integration and automated messaging

3.2 Secondary Uses

• Improve Platform functionality and user experience
• Resolve disputes and investigate fraud
• Comply with legal obligations and law enforcement requests
• Conduct analytics and research (using aggregated, anonymized data)
• Send marketing communications (with your consent)

3.3 Recording and Storage

Consultations may be recorded for quality assurance, dispute resolution, billing verification, and regulatory compliance. Recordings are encrypted and stored securely. Both parties consent to recording by using the consultation features. You may request deletion of recordings subject to our retention policies.

4. Information Sharing and Disclosure

4.1 Between Users

We share necessary information between Lawyer Users and Client Users to facilitate consultations:

• Lawyer profile information is visible to potential clients
• Client contact information is shared with booked Lawyer Users
• Legal matter descriptions are shared with selected Lawyer Users

4.2 Service Providers

We share data with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, Paystack, etc.)
• Cloud hosting and storage providers
• Video conferencing infrastructure providers
• SMS and email communication services
• WhatsApp Business API providers
• Analytics and monitoring tools

4.3 Legal Requirements

We may disclose information when required by law:

• In response to court orders, subpoenas, or legal process
• To comply with regulatory requirements
• To protect our rights, property, or safety
• To investigate fraud or security issues
• With your consent or at your direction

4.4 Business Transfers

If Quid is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or Platform notice of any change in ownership.

5. Attorney-Client Privilege

IMPORTANT: Quid respects attorney-client privilege. However, you acknowledge that:

• Communications through our Platform may not be privileged if not part of a formal attorney-client relationship
• Technical limitations may affect privilege protections (e.g., temporary system access for troubleshooting)
• We will not intentionally review privileged communications except as necessary for dispute resolution or legal compliance
• Lawyer Users are responsible for advising clients about privilege limitations

We implement reasonable safeguards to protect confidential communications, but cannot guarantee absolute privilege protection due to the nature of technology platforms.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures:

• End-to-end encryption for consultation recordings
• TLS/SSL encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing via PCI-DSS compliant providers

6.2 Limitations

Despite our security measures, no system is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain your information:

• Account information: For the duration of your account plus 7 years after closure
• Consultation recordings: 7 years from consultation date (or as required by law)
• Payment records: 7 years for tax and accounting purposes
• Communication logs: 2 years unless required for dispute resolution
• Analytics data: Indefinitely in aggregated, anonymized form

You may request deletion of your data, subject to legal retention requirements and legitimate business needs (e.g., ongoing disputes, tax compliance).

8. Your Privacy Rights

8.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate data
• Update your profile and preferences
• Download your data in portable format

8.2 Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your data
• Object to certain uses of your data
• Opt out of marketing communications

8.3 International Users

If you are located in the European Economic Area, United Kingdom, or other jurisdictions with data protection laws, you may have additional rights under GDPR, UK GDPR, or similar regulations. Contact us to exercise these rights.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy determinations.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze Platform usage and performance
• Provide targeted content and features

You can control cookies through your browser settings. Disabling cookies may limit Platform functionality.

11. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email and/or Platform notification. The "Last Updated" date at the top indicates when changes were made. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: privacy@quid.app
Data Protection Officer: dpo@quid.app
Address: Lagos, Nigeria

15. Complaints

If you are not satisfied with our response to your privacy concerns, you may have the right to lodge a complaint with your local data protection authority or supervisory authority.